Where are you located?

What shipping method(s) do you use?

To what destinations do you ship?

Can you tell me what you charge for shipping?

When can I expect delivery?

Do you take international orders?

What if the products I ordered are out of stock?

Can I get a refund if I change my mind?

Hey! You sent me the wrong item! Now what?

My order arrived, and it's damaged! What are you going to do about it?

ANSWERS

How safe is my credit card when I submit it to your store?

Your credit card information is secure on our server because we have taken many precautions to protect your transactions. Our servers are equipped with industry standard SSL (Secure Sockets Layer) encryption for the connection between your browser and sensitive areas of our site. When entering these sensitive areas, you may see a pop-up window with a warning. Continuing here means that you will enter the checkout and information area, which is the safest, most secure area of our Web site. You will also be assured of safe transactions when you see the padlock or key at the bottom of your browser.

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Will you sell my email address to others?

No! At the AlumniClothingShop.com website, all of your personal information is kept private, period. We do not rent, sell or share your personal data, and will not do so, ever! If you join the email list on this site or send information through any of the forms found on this site (such as the order form), you may be contacted occasionally regarding any developments that might benefit you in the future (e.g., newsletters, announcements and updates). If you do not wish to receive correspondence from us, such as email or postcards, just let us know. We'll remove your name from our contact list immediately.

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Where are you located?

1035 Highway 70, Morgan City, Louisiana. Thanks for asking.

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What shipping method(s) do you use?

We ship FedEx Home Delivery for residential addresses, and FedEx Ground for business addresses. Most shipments to Hawaii and Alaska are shipped USPS. If you prefer another shipping method, or need Express delivery, please contact us when you order.

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To what destinations do you ship?

We ship to all continental United States and Canada via FedEx Ground / FedEx Home Delivery; Alaska, Hawaii, U.S. territories via USPS. FedEx Home Delivery shipments do not require a signature.

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Can you tell me what you charge for shipping?

Nearly all of our product prices include shipping, so there's no extra charge for shipping within the continental U.S. Some shipments to Alaska, Hawaii (depending on the size of the product) and all shipments to Canada require an extra $15.00 shipping.

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When can I expect delivery?

Most in-stock items are processed and shipped within 2 business days for orders placed online. Most orders by phone, fax, or mail are processed within 3 business days. An email confirmation will be sent to you when your order ships that includes the FedEx tracking number. Please be aware, that for reasons beyond our control, some email messages occasionally do not reach our customers (AOL accounts give us the most trouble). If you have not heard from us within 10 days of placing your order, email us at info@AlumniClothingShop.com for the status of your order. Please use the guide below to determine when your package will arrive.

FedEx Ground / FedEx Home Delivery
*East Coast destinations
(3 - 5 business days + 2 business days for processing)
*Central US destinations (2 - 3 business days + 2 business days for processing)
*West Coast destinations (4 - 5 business days + 2 business days for processing)
* United States Postal Service (2-6 business days + 2 business days for processing)

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Do you take international orders?

Currently we only accept international orders that ship to Canada, US Virgin Islands, APOs and FPOs. We ship orders internationally via the USPS. Deliveries to Canada ship FedEx Ground/Canada for a flat rate of $ 15.00.

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What if the products I ordered are out of stock?

If an item you ordered is on backorder, the rest of your order will be shipped and you will be notified of the backorder via email. At this point you will be given the option to wait for the item or to cancel the backorder. Once the backorder arrives in our store we will ship it to you at no additional shipping charge. Most items at AlumniClothingShop.com are in stock but occasionally we sell out of an item before we receive a re-order.

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Can I get a refund if I change my mind?

Yes! We offer a 30-day, no-questions-asked, money-back guarantee. To our knowledge, none of our competitors offer such a generous return policy. For any reason you are unhappy with your purchase, simply fill out the Return/Exchange form on the reverse side of your invoice, and return it pre-paid to us. We strongly suggest that you insure the return package. We will notify you either via e-mail or snail mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error.

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Hey! You sent me the wrong item! Now what?

Though we strive for 100% error-free order processing, occasionally we do slip up. Should there be an error with your order, contact us immediately by email at info@AlumniClothingShop.com, or call us at 985.384.5338. We'll ship out the corrected order immediately (provided it's in stock), and arrange for the erroneous shipment to be picked up from your front door by a FedEx driver.

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My order arrived, and it's damaged! What are you going to do about it?

It's our policy to replace damaged shipments immediately (again, provided it's in stock). We ask that you retain the damaged shipment for 30 days while we file a damage claim with FedEx, in the event they would need to inspect the package.

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